Return Policy

At HydroThrive, your satisfaction is important to us. If you’re not fully happy with your purchase, please review our return and refund policy below.

✅ Return Eligibility

We accept returns within 30 days of delivery if:

• The item is unused, in original condition, and includes all packaging and accessories.
• The return request is made within the 30-day window.
• The product has not been damaged or altered by the customer.

Used products or items returned without original packaging may not qualify for a refund.

❌ Non-Returnable Items

• Products showing signs of wear or use
• Items damaged due to misuse or mishandling
• Clearance, sale, or promotional items marked “Final Sale”

📦 How to Request a Return

1. Contact our support team at support@hydroThrive.com with:

• Your order number
• Reason for return
• Photos (if the item is defective or damaged)

1. Wait for our return instructions before sending your item back.

Returns sent without prior approval may not be accepted.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the product is defective, damaged on arrival, or incorrect.
• We recommend using a trackable shipping service to ensure your return is received safely.